Terms of Use

These Terms of Use relate to consumer use of this platform. If you are an installer / service provider, you will have separate terms of use, details of which will be provided at the point of registration.

Consumers: Please read these terms and conditions carefully before using this platform. If you do not agree to these terms and conditions, you must not use our service.

What’s in these terms?
These terms tell you the rules for using our platform. We provide a platform that allows consumers and installation businesses to connect with each other on an installation marketplace. The service can be accessed through a PC and other devices. The marketplace is delivered by digital platform whereby the installation businesses provide consumers with an independent home improvement service (our platform).

Who we are and how to contact us
This is a platform owned / licenced and operated by Protected Home Improvement Network Limited (“We”). We are registered in England and Wales under company number 11739768 and have our registered office at 44-54 Orsett Road, Grays, Essex RM17 5ED. We are a limited company. To contact us, please email support@protectmyinstall.co.uk.

By using our platform you accept these terms
By using our platform, you confirm that you accept these terms of use and that you agree to comply with them.If you do not agree to these terms, you must not use the platform.

Our platform is only for users in the UK
Our platform is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

How we may use your personal information
We will only use your personal information as set out in our Privacy Policy.

We make no representations or warranties to you of any kind, express or implied, as to the operation of the platform or the information, content or materials included on the platform.

No advice
The platform gives access to a Trading Standards approved contract setting out the terms of engagement between you and your installer. It considers that Part II of the Housing Grants, Construction and Regeneration Act 1996 does not apply. You are free to take your own legal advice on the suitability of the contract.

Data submitted by you
In using the platform, you must ensure any data or information you submit or send:

(a) is accurate (where it states facts);
(b) is genuinely held (where it states opinions); and
(c) complies with applicable law in any country from which it is posted, and that you have all necessary permissions to place such information (including personal information) on the platform.

No reliance
We are not responsible for any loss, damage or cost resulting from any decisions that are made in reliance on the platform, including legal, compliance and/or risk management decisions. You agree that you use the services at your own risk in these respects.

Our right to make changes
We may change our platform:

(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement minor technical adjustments and improvements, for example to address a security threat.

These changes will not affect your use of the product.

How you may use material on our platform
We are the owner or the licensee of all intellectual property rights in our platform.

Your obligations
The Protected platform assists with the management of and payment for your installation project. You will use the Platform in good faith and in compliance with these terms of use.

Price and Payment

A deposit payment of £500 plus VAT is payable into your Payment Account under the Escrow Service Terms on acceptance of the quotation. The deposit can be paid by debit or credit card or bank transfer. Payment of the deposit will secure your installation date.

Payment of the remaining balance must be made 14 (fourteen) days before the installation start date.

During the course of the installation any changes that require an additional payment should be recorded as a contract variation and payment made via the Protected platform before the work is started.

You understand and agree that:

(a) All payments relating to the installation services arranged on our platform are to be made using the escrow protected payment service as directed by the Protected portal.

(b) That any monies paid outside of the escrow facility are not protected and that you make any such payments at your own risk.

(c) The escrow facility is provided by a third-party provider, Shieldpay Limited, a Company registered in England & Wales (number: 08649018), who’s registered office is at: 3rd Floor, 1 Ashley Road, Altrincham, Cheshire, England.

(d) All payments are processed by Shieldpay and are subject to, and in accordance with, Shieldpay Payment Services Terms.

(e) Funds held in the escrow protected payment facility will be released to the installer as specified in the Shieldpay Escrow Services Terms.

Project sign off
At the end of the installation a project completion form will be completed by the installer and sent to you via the Platform;

On receipt it is your responsibility to confirm that the project is complete authorising that funds can be released to your installer. If you do not agree that the job is complete and cannot resolve this with your installer you must register a dispute via the platform.

If no action is taken funds will be released in accordance with the Shieldpay Escrow Services Terms.

Our responsibility for loss or damage

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the these terms were accepted, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products under the Consumer Protection Act 1987.

We are not liable for business losses. We only give access to the platform to you for domestic and private use.

Other important terms
We may transfer the platform to someone else. We may transfer our rights and obligations under these terms to another organisation.

You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

Nobody else has any rights under these terms. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

If a court finds part of these terms illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing these terms, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaching these terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to these terms and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

These terms were last updated: 2/3/2022





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